Home / Store Policies

Store Policies

 

Cancel /Change your order

We strive to process and ship all orders for standard product in 1-2 business days. If you need to change or cancel your order, please let us know immediately. We will gladly make every effort to process the change/cancellation provided your order has not entered the shipping process. If your order has already been shipped, it will be considered a return and the cost to send it back will be your responsibility. In order to request a cancellation or change to your order, please email us at info@realgoodtoys.com (this is the best way to reach us) or call 802-262-6018 during customer service hours.

Returns - Authorization # required

Missing or damaged pieces does not constitute a return. Take the time to do a complete inventory of all the parts in your kit by measuring and identifying them as they are listed on the parts list. If you find some pieces missing or damaged, it is our policy to happily send necessary replacement parts free on charge only once, otherwise there will be a service charge to handle any future adjustments of missing/damaged parts.There is no need to return the kit. In order to ensure you receive the correct piece(s), please quote directly from your instruction parts list the quantity of missing/damaged item(s) and corresponding part number. We are not able to process your request without this required information. You can either email the information (best way) to info@realgoodtoys.com or call us at 802-262-6018 2PM – 5PM EST Monday – Thursday. We are closed Friday, Saturday and Sunday.

We accept returns within 15 days from the date of delivery. All items must be new, unopened and returned in their original packaging. You MUST receive authorization from us before returning any items. If you fail to receive authorization prior to sending us a return, your store credit/exchange may be delayed. Please email us at info@realgoodtoys.com to receive an RMA#.

If your original purchase qualified for FREE shipping and you choose to return any part or all of your order, you will be responsible for the original shipping, as well as the return shipping costs. All returns must be sent PREPAID – NO COD’s ACCEPTED. We highly recommend sending the product via UPS or FedEx so you have a way to track the return. You are responsible for the product until it reaches our warehouse. Without a tracking number, we will not be able to verify if the return has been received. All returns should be sent to Real Good Toys, Inc., Returns Dept., 122 Gallison Hill Road - Unit 1, Montpelier, VT 05602-8822. The RMA# must be written on the box. Please include a copy of the original invoice and the reason for the return.

Restocking Fee applied

A 20% restocking fee will apply to all products returned.

Store Refunds

Real Good Toys Inc. will issue a credit to the credit card used at the time of purchase, less any applicable fees.

Lost/Misdirected Package(s)

In the unlikely event that your package is lost in transit, the package and its contents will be replaced by the carrier. Sorry, but no refunds are issued on lost packages. We will replace the lost merchandise and ship the same as the original shipment.

In the unlikely event that your package is misdirected while in transit, the original package will be routed to you, the receiver, as quickly as possible by the carrier. No order may be cancelled, refused or returned due to the routing error. A replacement will not be shipped unless we are notified by the carrier that the package is not able to be located. In this instance, it becomes a Lost Package and will be replaced by the carrier.

Rush/Air Shipments

Real Good Toys Inc. can and will ship via Next Day Air, 2-Day Air or 3-Day Select at the request of a customer. Real Good Toys Inc. cannot be held responsible if the package does not arrive at the destination by the specified date, therefore orders may not be returned, cancelled or refused due the delay in delivery. By placing an order with Real Good Toys Inc., the customer agrees that we are not responsible for delays caused by the carrier, weather or other conditions. We make every effort to ensure that orders are processed and shipped in a timely manner. Please be aware that it is our policy to confirm website orders requesting expedited shipping before shipment. 

Wrong Item Received

Real Good Toys Inc. strives to ensure orders are filled correctly, but our staff is human and mistakes sometimes happen. If we shipped you the wrong item(s), please email us at info@realgoodtoys.com or call us at 802-262-6018 to request a UPS Call Tag. We will issue the Call Tag and ship you the correct item at no additional cost to you.

International Shipments

Orders being shipped to any destination outside the 48 contiguous United States including Alaska, Hawaii, Am Samoa, Guam, Puerto Rico and the US Virgin Islands will be charged the exact shipping costs. This charge is based on the size and weight of the package(s) and is determined on a per order basis.

All international orders are accepted online and will be calculated using UPS Worldwide Expedited Shipping or UPS Standard Ground to Canada unless you choose a faster delivery time. If you would rather inquire about product availability and shipping costs, please email us at info@realgoodtoys.com. Please include in the email the model number, quantity and the address we will be shipping to. We will email you a shipping cost estimate, for your approval. Due to the fluctuation of fuel surcharges, it is impossible to obtain a 100% accurate estimate of shipping costs until such time the order is packed and processed for delivery. All price quotes will be given in US Dollars only. Please be aware that it is our policy to confirm all international website orders before shipment. Shipping costs do not include duty, tax or brokerage fees, these will be due prior to or at the time of delivery and is your responsibility as the consignee.

Product Guarantee

Real Good Toys Inc. is dedicated to bringing you quality items at the best prices, and we stand behind our products 100%. If you are not satisfied with your order, unopened boxes may be returned within 15 days of receipt for an exchange or credit for the cost of the item. All returns must be preauthorized by emailing info@realgoodtoys.com. Shipping costs cannot be reimbursed, so please be aware if you are purchasing a product with “Free Shipping”, the original shipping costs will be deducted from your return. We do not accept C.O.D.

If you have purchased a dollhouse kit and found some pieces missing or damaged, we will be happy to replace those parts at no cost to you. There is no need to return the kit. In order to ensure you receive the correct piece(s), please quote directly from your instruction parts list the quantity of missing/damaged item(s) and corresponding part number. You can either email the information to info@realgoodtoys.com (best way) or call us at 802-262-6018 from 2pm – 5pm EST Monday – Thursday. We are closed Friday, Saturday and Sunday.

If an item(s) is damaged upon receipt, please keep the merchandise in the packaging it came in and notify Real Good Toys for further instructions.

We cannot accept returns on items where All Sales are Final, shingle dye, patterns and tools.

Remember: All returns must be preauthorized by emailing info@realgoodtoys.com.

Terms and conditions

By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.

Security and Privacy Statement

Your Privacy Rights

We appreciate the trust you place in Real Good Toys Inc., and we are committed to respecting your privacy and the security of your personal information. Our privacy policy, updated on July 2024, describes the information we collect and how we use it. We always welcome your questions and feedback. For privacy-related issues, please contact us at:

Real Good Toys, Inc.
122 Gallison Hill Road - Unit 1
Montpelier, Vermont 05602-8822
Phone from US: 802-262-6018
Fax: 802-262-6028
Email: info@realgoodtoys.com

Safety and Age Recommendations

Real Good Toys dollhouses are not recommended for children under the age of 13.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws.

Disclaimer of Warranties and Limitation of Liability

THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE'S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE'S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE'S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS

Information We Collect

We may collect information (including name, address, telephone number, email address, transaction information, credit card information and date of birth) when you:

  • Place an order from our catalogs or on our Web site
  • Return an item or make an exchange
  • Inquire about our services
  • Request a catalog
  • Receive a gift package
  • Create an account at www.realgoodtoys.com
  • Sign up for Real Good Toys email updates
  • Are referred to us through a marketing promotion
  • Participate in a marketing survey, promotion or event

We maintain the data that you provide us, along with a record of your purchases, in a secure database.  To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources, including our credit card issuer, whose policies meet the Direct Marketing Association's privacy standards.

We also gather information about how visitors navigate through our Web site by using clickstream data gathered with "cookies" and/or other online tools such as "pixel tags." See Cookies and Pixel Tags for further information.

Using Information We Collect

At Real Good Toys, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:

  • Process and track your order
  • Provide the services you request
  • Contact you about the status of an order
  • Send you catalogs or promotional offers we believe will be of interest to you
  • Send you Real Good Toys email updates
  • Identify your product and service preferences
  • Customize our communications to you
  • Provide information concerning product recalls or products you have purchased
  • Improve our merchandise selection and customer service

Information We Share with Others and Your Privacy Rights

We contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Real Good Toys.

From time to time, we make our mailing list (names and addresses only) and general shopping activity available to reputable companies whose products we believe will be of interest to you and whose privacy practices meet the Direct Marketing Association's privacy standards. We do not share email addresses for this purpose. If you prefer that we do not share any information with these companies, please contact us.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Your Choices

We offer choices about the types of information you receive from us. If you prefer not to receive catalogs or other communications from Real Good Toys or if you prefer to receive them less frequently, please contact us at the address shown below. If you no longer wish to receive our Email Newsletter, you may also contact us at the address below or unsubscribe using the link provided in each edition of the email.

If you do not want to receive mailings from other carefully screened companies, please contact us at:

Real Good Toys, Inc.
122 Gallison Hill Road - Unit 1
Montpelier, Vermont 05602-8822
802-262-6018
info@realgoodtoys.com

Please be sure to provide us your exact name and address so that we can be sure to identify you correctly. Because mailings are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.

Cookies and Pixel Tags

A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you.

For example, we use cookies to:

  • Remember what items are in your Shopping Bag
  • Recognize you when you return to our Web site
  • Study how our customers navigate through our Web site and which products they request in site searches
  • If you set your browser to refuse cookies, please call us at 802-262-6018 to place your order.

We also use pixel tags – tiny graphic images – to tell us what parts of our Web site you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us.

We may also contract with other companies who use cookies or other online tools such as pixel tags to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes or from sharing this information with anyone other than Real Good Toys.

How We Use Email

When you provide us your email address, we may send you emails necessary to process your order, respond to a request, provide customer service, or promote products or services. For example, after you place an order at llbean.com, you will receive an email confirmation and, in most cases, an email with package tracking information. Recipients of our email gift cards will receive an email notifying them of the gift and instructing them how to redeem it.

It is our intent to send promotional emails only to those persons who wish to receive them. We provide instructions on how to unsubscribe in each edition of the newsletter and within the "Your Choices" section of the Privacy Policy on the Real Good Toys Web site.

Links to Other Sites

Occasionally we provide links on our Web site to other sites we think you will enjoy. These sites operate independently of Real Good Toys and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.

Updating or Reviewing Your Information

To update your customer information (name, address, telephone number and email address), please contact us at the address above. A limited amount of purchase information may also be available to you. To protect your privacy, we will need to validate your identity before you update or review your information.

Security

It is our intent to protect against the loss, misuse or alteration of information that we have collected from you or received from a partner. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. It is our practice to use encryption whenever we receive or transmit sensitive data.

When you make a purchase, request a catalog or create an account on our Web site, your transactional information is transmitted in a safe, encrypted format.

Privacy of Children on Our Web Site

Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Policy Changes

From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically.

Questions or Comments?

For questions, comments or assistance, we invite you to contact us.

We hope to answer any questions to your satisfaction, but should you ever want to contact a third party regarding our privacy practices, you can email the Direct Marketing Association's Committee on Ethical Business Practices at ethics@the-dma.org. The DMA is the oldest and largest association for consumers and companies with interest in direct marketing.